Support
Need help with the app? Find answers below or write to us. We read every message.
Contact us
Email us for help, to report a problem or to suggest an improvement.
support@datwork.cn · We usually reply within two business days.
Frequently asked questions
How do I sign in?
Tap Sign in with Apple on the home screen. We do not use passwords. If iOS asks whether the app may use wireless data, choose Allow. If you chose Don't Allow earlier, open Settings, find the app and turn on network access.
How is my reading progress saved?
Add a book to your desk and the app saves your position automatically as you read. Open the book on any device signed in to the same account and you continue where you stopped. Books that are not on your desk do not save progress.
How do I look up a word or a sentence?
Tap a word in the text to see its entry. Switch to the sentence tab for the translation and phrase explanations. Tap the word or the speaker icon to hear it.
How do I add my own text?
Tap the compose button on the home screen and type or paste your text, then save. If your clipboard holds new text when you open the app, it offers to paste it. Swipe or long-press an article to archive or delete it.
How do I change the language or the look of the app?
Open the profile page from the home screen. Choose a light or dark style and pick the language for the interface, translations and dictionary entries.
A translation looks wrong or is missing.
Translations and explanations are generated automatically and can contain mistakes. Check your connection and try again. If the problem persists, email us the sentence and your language setting.
The app says it cannot connect.
Make sure you are online and that the app is allowed to use WLAN and cellular data in Settings. Then pull down on the home screen to refresh.
Delete your account and data
You can ask us to delete your account and everything linked to it: your reading progress, desk, finished list and the articles you added. Send the request from the email address linked to your Apple ID, or tell us the account details so we can find you. We confirm by email and complete the deletion within 30 days.
When you write to us, please include
- What you were doing and what you expected to happen.
- Your device model and iOS version.
- The app version shown on the profile page.
- A screenshot or screen recording, if you can.
App information
- Current version
- 1.0
- Requirements
- iPhone or iPad with iOS 17.6 or later